Application Representative

Descripción de la oferta

Function objective
- To provide application first level, onsite or remote support on expertise to all installed instruments, maintaining the established alignment and standardization.
- Participate in project implementation through the active collaboration with Business Managers and Service Supervisors during project development, planning and execution.

Responsibilities
Provide Service Support of his/her area of specialty in order to achieve successful project’s implementations aligned with the Global System Support Standards and the Customer Support Guidelines.
Interacts with other support areas to guarantee local successful projects´ execution
Responsible of the complete designated project´s implementation, providing Applications Support, local assistance and developing all the necessary related actions for a successful implementation
Provides users trainings
Weekly planning, account presentation on time according to the standards stablished by year
Rexis documentation on time of all cases under his/her responsibility regarding Onsite Customer support and Trainings.
Escalate unresolved problems/cases to 2nd level support (CEAC) and delivering all the required information
Training customers in the correct handling of reagents and consumables and advises in the inventory management.
Contributes with the good management of country expenses according to established targets
Implement action plan for SBN or QN related to mandatory or recommended actions
Provides support to other sales and applications representatives
Responsible for advising customers regarding quality control topics and instrument validation.
Implements and leads local application projects to improve customers experience and platform/products management

Requirements
University degree in Healthcare, Microbiology or Science areas
Proven experience in the use of IVD products and analyzers (more than 1 year)
Experience on providing service support to customers in the healthcare industry
Proficient in English
Availability to travel regularly (locally or overseas)
Availability to work after hours

Competences
Oriented to customer satisfaction
Excellent interpersonal relationships
Team worker, high performance under pressure and basic supervision
Cross functional working capacity
Strong results oriented skills
Ability to build and maintain sustainable customer relationships
Professional, consistently open, honest, ethical and genuine
Follow corporate guidelines and standard procedures
Be disciplined and accountability
Sense of urgency
Ability to know the need of internal and external customers
Oriented towards value creation
Organized, proactive, dynamic, with personal initiative
Open communication with different levels of the organization and external customers
Problem solving capabilities

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 1 año de experiencia
• Idiomas: Inglés
• Licencias de conducir: automóviles / carros
• Disponibilidad de viajar: Si

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Hace 3 horas (actualizada)

Acerca de BRENDA MARRERO & ASSOCIATES MEXICO

Brenda Marrero & Associates México es una compañía innovadora que integra la tecnología para brindar servicios especializados de reclutamiento y selección de personal