Customer Support Specialist - Hybrid Setup

Descripción de la oferta

Role Details
Type of Support: Omnichannel (Phone, Chat, Email)
Work Type and Location: Hybrid, San Pedro Sula or Tegucigalpa

About Us
Crescendo represents peak CX performance in the AI era, combining world-class outsourcing expertise with innovative technology to redefine customer experience and operations. We are a people-first organization where careers grow, ideas flourish, and individuals are empowered to make a meaningful impact.

About the Role
As a Customer Support Specialist, you will collaborate with a global team to deliver efficient, accurate, and empathetic support. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is motivated to grow professionally. You will support trusted partners across industries such as EdTech, eCommerce, FinTech, and Health and Wellness.

Key Responsibilities
-Deliver outstanding customer service via email, chat, and phone.
-Understand customer needs, process requests, resolve concerns, and escalate issues when necessary.
-Document recurring challenges and provide insights for continuous improvement.
-Use resources and scripts to maintain quality and consistency.

Qualifications
-Strong English communication skills (C1 or C2 level).
-At least 2 years of customer service experience.
-Based in San Pedro Sula or Tegucigalpa.
-Excellent problem-solving and multitasking abilities.
-Professional, proactive, and able to work independently.
-Strong conflict resolution and active listening skills.
-Ability to manage a high volume of interactions with composure and efficiency.

What We Offer
-Hybrid work arrangement, competitive salary, paid time off, and a comprehensive benefits package (medical, dental, and vision options based on country). You will also have access to learning and development programs, coaching and mentorship, exposure to global partners, and a people-first culture focused on growth and inclusion.

Crescendo is an equal opportunity employer committed to diversity, inclusion, equity, and belonging. We provide equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.

Privacy Notice
By submitting your application, you consent to Crescendo processing and storing your personal data for recruitment purposes. For more information, please visit our Privacy Center.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Edad: entre 20 y 45 años
• Conocimientos: Multitarea, Inglés, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: apoyo, support, soporte, especialista

Hace 5 días (actualizada)

Acerca de PARTNER HERO AMERICA, S. DE R.L.

There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation.

We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world.

Crescendo is our vision for finally changing what’s held us back before.

We’re combining the most a...

There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation.

We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world.

Crescendo is our vision for finally changing what’s held us back before.

We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider. With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience.

That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.

And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.