Customer service temporarily

Descripción de la oferta

When working at a Mission, a Greeter/Analyst will perform the following tasks:
Provide information about application processing at the waiting area but not any specific visa information.
Greeters may work outside the Mission building or inside the waiting area of the consular section.
Coordinate the queues of Applicants into agreed upon time blocks, according to the time of their appointments.
Ensure that wait time is kept to a minimum if Applicants have any mental or physical limitations, such as a disabled, pregnant, or elderly Applicants.
Answer routine questions in a professional and efficient manner from Applicants who visit the Mission
Using GDIT supplied equipment, screen Applicants and facilitate efficient queuing of Applicants and their entry into and movement through the designated areas of the Mission.
When applicable, greeters will print and paste a barcode label on the back of applicants passport after checking in the applicants into the system using an electronic device such as a tablet.
Verify an Applicants documentation to ensure it is complete and in the proper order to facilitate the interview.
Identify deficiencies or omissions in visa application papers and properly inform the Applicant based on the guidance provided by the Mission.
Prepare documents to be picked up by courier vendor. This includes receiving passports from the Mission, checking the passports against the manifest provided by the Mission, and alerting the Mission and OM to any discrepancies.
Assist with arranging GSS mail already properly screened by the Missions mailroom in the consular section under consular supervision during non-interview hours.
Distribute consular information/materials onsite at the Mission prior to Applicant interview and execute workflow efficiency studies by handing card with numbers to Applicants as they move through the various sections inside the Mission.
Wear a uniform provided by GDIT.
Ensure that the uniform is clean and fits properly.
Adhere to the security rules established by the Mission and GDIT.
Be alert to any evidence of fraud and report these instances immediately to GDITs management.
Recieve training and become knowledgeable in areas concerning consular information service as deemed necessary by the TOM or OM.
Operate secure and maintain computers and electronic equipment assigned to Greeters as part of their duties.
Participate in GDITs quarterly Greeter Security & Fraud Prevention Training.
Other duties as assigned by the TOM or OM.

Greeter Qualifications:Basic Qualifications:

High school diploma
Experience working with computers and Android tablet.
Background in customer service at least 1 year preferred, but not required.
Professional appearance and demeanor.
Excellent communication skills.
English: A1Other Qualifications:

Ability to work effectively under pressure and in a changing environment.
Analytical and problem solving skills.
Customer service oriented.
Ability to work in a large team environment.
Ability to work in various weather conditions (inside or outside).High school diploma.
Experience working with computers and Android tablet.
Background in customer service at least 1 year preferred, but not required.
Professional appearance and demeanor.

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 1 año de experiencia

Palabras clave: servicio, service

Hace 2 días (actualizada)

Acerca de Manpower Professional

ManpowerGroup es el líder mundial en soluciones innovadoras de capital humano que conectan el potencial del talento con el objetivo del negocio. Trabajamos con organizaciones de todos los tamaños y sectores a través de: ManpowerGroup Solutions, Experis, Manpower y Right Management, contando con una red mundial de oficinas en 82 países.

Actualmente, con nuestros más de 40 años de servicio en la región México y Centroamérica, contamos con más de 75,000 empleados temporales y permanentes...

ManpowerGroup es el líder mundial en soluciones innovadoras de capital humano que conectan el potencial del talento con el objetivo del negocio. Trabajamos con organizaciones de todos los tamaños y sectores a través de: ManpowerGroup Solutions, Experis, Manpower y Right Management, contando con una red mundial de oficinas en 82 países.

Actualmente, con nuestros más de 40 años de servicio en la región México y Centroamérica, contamos con más de 75,000 empleados temporales y permanentes, más de 1 millón de candidatos registrados, atendemos a más de 2,000 clientes mensuales y tenemos representación en más de 100 unidades de negocio con presencia en cada estado y país de la región.

Contamos con oficinas en El Salvador, Costa Rica, Guatemala, Honduras, Panamá, Nicaragua y República Dominicana que reportan a nuestro corporativo en la Ciudad de México.

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