Credit and Collections Specialist - San Pedro Sula, Honduras

Descripción de la oferta

We are seeking a Credit & Collections Specialist to manage a diversified customer portfolio—including Key Accounts, mid-size accounts, and smaller customers—for a leading multinational company in the white goods and small appliances industry.

The primary objective of this role is to reconcile accounts receivable balances, ensure timely collections, and maintain a strong, professional relationship with customers and internal stakeholders while continuously optimizing the collections process.

This role requires a proactive, analytical, and customer-focused professional who can resolve deductions and disputes, implement effective collection strategies, and deliver clear reporting and insights to reduce financial risk and improve cash flow.

Key Responsibilities:

1) Portfolio Management & Customer Communication

- Own and manage a customer portfolio, ensuring timely follow-up on open invoices and overdue balances.
- Maintain consistent, professional communication with customers to ensure payment commitments are met and relationships remain strong.
- Document collection activity, customer commitments, and next steps with accuracy and attention to detail.

2) Dispute, Deduction & Conflict Resolution (Cross-Functional):

- Investigate and resolve short-payments, deductions, claims, and disputes by coordinating with Sales, Logistics, and Customer Service to remove blockers and accelerate collections.
- Escalate complex issues appropriately while protecting customer relationships and company interests.

3) Collections Strategy & Risk Segmentation

- Develop and execute proactive collection strategies to maximize recovery and reduce past due exposure.
- Analyze the portfolio and segment customers by risk and payment behavior to prioritize actions and meet collection targets.
- Identify process bottlenecks and propose improvements to increase efficiency and effectiveness.

4) Account Reconciliation & Cash Application Support

- Perform accounts receivable reconciliations (customer statements, open items, unapplied cash) to ensure accurate balances.
- Support the resolution of discrepancies in customer records, invoices, and supporting documentation.

5) Reporting, Analysis & Insights

- Prepare periodic reporting on A/R status, overdue balances, collection progress, and key indicators for leadership visibility.
- Provide data-driven recommendations to improve collections performance and reduce financial risk.
- Track trends in delinquency and dispute drivers to inform corrective actions and preventative controls.

6) Process Excellence & Controls

Ensure compliance with internal policies and ethical collections practices. [interviewguy.com]
Maintain organized documentation and support audits or internal controls related to A/R.


Required Qualifications

- Bachelor’s degree in Accounting, Finance, Business Administration, Industrial Engineering, or related field.
- Collections experience (required) in B2B environments managing multiple customer tiers.
- Advanced English (required) – strong verbal and written communication skills.
- Advanced Excel (required) – strong proficiency in analysis and reporting (e.g., pivots, lookups, dashboards).
- Solid experience in accounts receivable reconciliations and managing customer account statements/open items.


Preferred Qualifications:

- Experience in a product-driven company (ideally white goods / appliances).
- Experience working with an ERP and billing systems (e.g., SAP/Oracle/IFS or similar).

Core Competencies (Skills & Behaviors):

- Strong customer relationship management and professional negotiation style.
- Conflict resolution and ability to manage difficult conversations under pressure.
- Highly results-oriented, organized, and able to manage competing priorities.
- Strong analytical mindset with the ability to translate data into action.
- Collaborative approach with cross-functional partners (Sales/Logistics/Customer Service/Finance).

Requerimientos

• Educación mínima: Universidad
• 2 años de experiencia
• Idiomas: Inglés

Palabras clave: financial, afianzadora, credito, credit, financiera, especialista

Hace 4 días (actualizada)

Acerca de BRENDA MARRERO & ASSOCIATES MEXICO

Brenda Marrero & Associates México es una compañía innovadora que integra la tecnología para brindar servicios especializados de reclutamiento y selección de personal