Call Center Representative - Full time job, experience require, WFH

Descripción de la oferta

Call Center Representative


The Call Center Representative is responsible for handling inbound and outbound calls for a healthcare system, assisting patients and healthcare providers with scheduling appointments, answering inquiries, managing patient information, and ensuring a positive experience for all callers. The representative serves as a key point of contact between the healthcare facility and its patients, upholding service quality standards and adhering to healthcare regulations and privacy requirements.

Key Responsibilities:

1. Patient Assistance and Support:
- Answer incoming calls promptly and courteously, addressing patient inquiries about appointments, services, and healthcare provider information.
- Assist patients with scheduling, rescheduling, or canceling appointments, ensuring efficient and accurate handling of schedules.
- Provide basic information about clinic locations, hours, and general services offered by the healthcare system.

2. Data Entry and Documentation:
- Accurately enter patient information, including personal details, appointment notes, and insurance information, into the electronic medical record (EMR) or customer relationship management (CRM) system.
- Maintain detailed records of calls and interactions with patients for quality control and follow-up purposes.

3. Insurance and Billing Support:
- Assist patients with general inquiries regarding insurance coverage, copays, and billing, escalating more complex issues to the billing department as necessary.
- Verify insurance eligibility and coverage details when scheduling specific types of appointments or procedures.

4. Coordination with Medical Staff:
- Liaise with doctors, nurses, and administrative staff to ensure seamless communication regarding patient appointments and specific needs.
- Escalate urgent or high-priority calls to appropriate healthcare providers or departments as necessary.

5. Quality Assurance and Compliance:
- Adhere to HIPAA and other healthcare privacy and confidentiality regulations to ensure patient information is safeguarded.
- Participate in regular training sessions on customer service, healthcare compliance, and software updates to maintain quality standards.

6. Problem Resolution:
- Address patient complaints or issues with empathy, aiming to resolve concerns effectively or escalate them to the appropriate department for resolution.
- Follow up with patients as needed to confirm resolutions and ensure satisfaction.

Qualifications:

- High school diploma or GED required; associate’s degree or coursework in healthcare administration or a related field is preferred.
- Previous experience in a call center or customer service role, preferably in a healthcare setting.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time efficiently.
- Strong problem-solving abilities and a compassionate approach to patient interactions.

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 1 año de experiencia
• Idiomas: Inglés
• Edad: A partir de 22 años

Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, demostrador, feriante, viajante, agent, representative, agente, representante

6 de noviembre

Acerca de Eleos Honduras

Somos una empresa multinacional con sede en Honduras especializada en la externalización de Procesos de Negocio la cual consiste en la subcontratación de servicios relacionados con la administración de recursos, servicios y personal.