Applications Representative

Descripción de la oferta

Function objective

- To provide application first level, onsite or remote support on expertise to all Roche installed instruments, maintaining the established alignment and standardization.
- Participate in project implementation through the active collaboration with Business Managers and Service Supervisors during project development, planning and execution.

Responsibilities
Provide Service Support of his/her area of specialty in order to achieve successful project’s implementations aligned with the Global System Support Standards and the Customer Support Guidelines.
Interacts with other support areas to guarantee local successful projects´ execution
Responsible of the complete designated project´s implementation, providing Applications Support, local assistance and developing all the necessary related actions for a successful implementation
Provides users trainingsWeekly planning, account presentation on time according to the standards stablished by year
Rexis documentation on time of all cases under his/her responsibility regarding Onsite Customer support and Trainings.
Escalate unresolved problems/cases to 2nd level support (CEAC) and delivering all the required information
Training customers in the correct handling of reagents and consumables and advises in the inventory management.
Contributes with the good management of country expenses according to established targets
Implement action plan for SBN or QN related to mandatory or recommended actions
Provides support to other sales and applications representatives
Responsible for advising customers regarding quality control topics and instrument validation.
Implements and leads local application projects to improve customers experience and platform/products management

Requirements
University degree in Healthcare, Microbiology or Science areas
Proven experience in the use of Roche IVD products and analyzers (more than 1 year)
Experience on providing service support to customers in the healthcare industry
Proficient in English
Availability to travel regularly (locally or overseas)
Availability to work after hours

Competences
Oriented to customer satisfaction
Excellent interpersonal relationships
Team worker, high performance under pressure and basic supervision
Cross functional working capacity
Strong results oriented skills
Ability to build and maintain sustainable customer relationships
Professional, consistently open, honest, ethical and genuine
Follow corporate guidelines and standard procedures
Be disciplined and accountability
Sense of urgencyAbility to know the need of internal and external customers
Oriented towards value creation
Organized, proactive, dynamic, with personal initiative
Open communication with different levels of the organization and external customers
Problem solving capabilities

Requerimientos

• Educación mínima: Universidad
• 1 año de experiencia
• Licencias de conducir: automóviles / carros
• Disponibilidad de viajar: Si

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Hace 5 días (actualizada)

Acerca de BRENDA MARRERO & ASSOCIATES MEXICO

Brenda Marrero & Associates México es una compañía innovadora que integra la tecnología para brindar servicios especializados de reclutamiento y selección de personal