Process Analyst - Home Office

Descripción de la oferta

JOB DUCK IS HIRING A PROCESS ANALYST


For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect candidates with rewarding, remote job opportunities with US-based employers who recognize and appreciate their skills, allowing them to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 3 years in a row!



Role Overview

Process Analysts work closely with department teams and leadership to evaluate and enhance workflows, proposing essential solutions to optimize the organization’s core operations. They are responsible for process mapping, identifying improvement opportunities, and presenting actionable recommendations that drive efficiency across both departmental and company-wide workflows.


They deliver process maps (such as flowcharts and diagrams) and policy documentation, providing the UX team with a continuous flow of information and updates to be applied to the company’s knowledge base.


Duties and responsibilities will include, but are not limited to, the following:

· Employing various and versatile research and process mapping techniques to accurately capture and represent business processes.

· Collaborating with subject matter experts to generate innovative ideas for workflow solutions.

· Understanding and mapping high-level interdependencies, identifying blockers and inefficiencies, suggesting solutions (in collaboration with IT/Data).

· Working with the UX Research Specialist to propose automation ideas.

· Performing continuous review of cross-functional needs.

· Working with UX Team Members to gather accurate information for the continuous update of policies, procedures, and formal documentation.

· Working closely with Business Intelligence Analysts and System Administrators to drive workflow improvements.

· Following up with users and SMEs after the implementation of process changes to ensure proper adoption and assess positive impact and development.

· Performing Value Assessments on core processes.

· Working closely with Business Intelligence Analysts and System Administrators to drive workflow improvements.

· Following up with users and SMEs after the implementation of process changes to ensure proper adoption and assess positive impact and development.

· Performing Value Assessments on core processes.

· Meetings with leadership groups to analyze interdepartmental workflows

· Participating in company-wide initiatives and assigned squads as the Knowledge Management representative

· Participating in process planning sessions

· Contributing to company-wide process skills-sharing

· Reviewing and analyzing departmental core processes and propose improvements

· Delivering documentation and diagrams to the SharePoint Design Specialist for their publication and dissemination

· Create squad documentation and update documents impacted by changes introduced as a result of company-wide initiatives and squads/committees.

What we’re looking for:

· At least 6 months of experience as a process analyst, or in a similar role.

· Advanced, or native level written and spoken English proficiency.

· Proficiency in process mapping techniques and tools

· Proficiency in process improvement methods

· Proficiency in written SOP documentation

· Attention to detail

· Organization

· Teamwork

· Strong problem-solving skills

· Analytical and conceptual thinking

· Multi-tasking abilities

· Assertive and efficient communication

· Ability to prioritize and execute tasks in a fast-paced environment

· Your own reliable and updated PC, a headset, and a reliable internet connection. (at least 30 mb/s).



What’s In it for You?


· •Monthly compensation starting from 900 USD

· •Paid annual leave

· •Annual Bonuses

· •Referral bonuses

· •100% Remote, Full-Time, Long-Term Career Opportunity.

· •Parental leave.

· •Opportunities for professional development and training.

· •Dedicated support from our team.

· •A chance to be part of a diverse and globally connected team.



Ready to dive in? Apply now and make sure to follow all the instructions!


DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.


Please note that employment terms will adhere to the local labor legislation in your country if you are hired.


By clicking on the APPLY button you consent to us reaching out to you through WhatsApp and/or email to follow-up regarding your application process.

Requerimientos

• Educación mínima: Universidad
• Menos de 1 año de experiencia
• Idiomas: Inglés

Palabras clave: analista, analyst, casa, remoto, remote, teletrabajo, home, oficina

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We recruit talented, ambitious, and enthusiastic people to work from home for happy, appreciative, and fun employers in the United States. We hire candidates from Argentina, Colombia, El Salvador, Honduras, Mexico, and South Africa.

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